Stoke- on-Trent, South Cheshire, North Staffordshire., Newcastle-under-Lyme, Stallington, Dilhorne, Whitmore, Hanchurch, Boundary, Madeley, Hanley, Baldwins gate, Hill Chorlton, Cookshill, Cresswell
Fantastic service from the team at Knights MINI in Stoke today. I got myself in a pickle and needed help with my car. The team at Stoke talked me through everything over the phone and were extremely helpful and understanding. I have been using the dealership for years and I have always been happy with the staff, both in Sales and Service, but today they really went over and above to help me. If I could give them 10 Stars I would. Nothing is ever too much trouble for them. Thank you so much everyone!
I have used the dealership for many years and once again the experience was excellent. Very friendly and professional staff. The car was booked in quickly and everything dealt with on the day. Customers and staff kept safe in these difficult times. All my questions were answered and the future of the car set in place. I have ordered some things from the parts department which I will collect this week. Thank you for all your help and looking after my car. Malcolm
There needs to be 10 stars for these guys !!! I’ve dealt with 7 other various main dealers in the past 2 years , purchasing vehicles for my company and personally , and they have been a nightmare compared to Knights Mini .Ive had outstanding service from start to finish . Andrew Cresswell has always been available and extremely helpful (when he says “ I will get back to you” .he does. ) ..I cannot recommend them enough.. :-)
My Knight’s Staffordshire Mini experience. I booked my wife’s car in for it’s MOT and end of warranty check, I was advised to drop the vehicle off as early as possible (8am) to ensure that the vehicle would be completed in a timely manor as the courtesy car fleet where not in use which I understood and had no issue with. So, today 7th Sept I arrive at your mini site as I have many times in the past as we have owned multiple Mini vehicles to find the show room lights darkened and electric main entrance closed. During this time another mini owner was also waiting and we both had a conversation about the show room being closed. On searching your own website via google it states 8am, regardless of this I assumed that I must have noted the wrong time and returned to my vehicle to waste 30 minutes. I then return to the show room at 8.30am and stood by the highlighted welcome desk, at this point x2 of your colleagues had seen me but made no effect to acknowledge me, even to the point where a female staff member sat closest to the desk stood up and walked off?! I then waited around for a few minutes in hope that somebody would see to my needs and due to no luck decided to walk through the show room where I found a female staff member using the coffee machine to be informed that I needed to go to BMW across the car park and that they where open from 8am! I wasn’t informed of this when I booked nor is there any signage at mini to indicate this to customers. This aside to then be completely blanked is beyond belief. I appreciate that times have changed due to the pandemic but if the changes were communicated I would have no issue to complain. My whole experience has been appalling. Please view your CCTV at 8am and 8.30am on the 7/9 of a male wearing a black face cloth, light brown jumper, dark body warmer with blue jeans and you will see just how poor your customer service was.
Everyone was helpful and considerate. Having travelled a fair distance (in freezing conditions) I was very pleased that a hot drink was available, thank you. Atrocious background music in the showroom though, sorry.
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